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Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy..


This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

‘We’, ‘us’ or ‘our’ means Mimii; and ‘You’ or ‘your’ means the person using our site to buy goods from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

email: [email protected]


Who we are

We are Lb Studio London Ltd.

Our Address is:

K106 Kala Studios, The Biscuit Factory, Drummond Road, Bermondsey, London, SE16 4DG (THIS IS NOT THE RETURNS ADDRESS)

Company number: 12088418

VAT Number: GB328742779


1 Introduction

  • 1.1 If you buy goods on our site you agree to be legally bound by this contract. If you do not agree with any of the terms in this contract, you will not be allowed to buy any goods

  • 1.2 This contract is only available in English. No other languages will apply to this contract.

  • 1.3 When buying any goods you also agree to be legally bound by:

    • 1.3.1 our website terms and conditions and any documents referred to in them;

    • 1.3.2 extra terms which may add to, or replace some of, this contract. This may happen for

    • 1.3.3 by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply; and

    • 1.3.4 specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods or click on the terms and conditions button at any time during the online checkout process.

  • All of the above documents form part of this contract as though set out in full here.


2 Information we give you

  • 2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made.

    • 2.1.1 read the acknowledgement email (see clause 4.2.1); or

    • 2.1.2 contact us using the contact details at the top of this page.

  • 2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).

  • 2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.


3 Your privacy and personal information

  • 3.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information


4 Ordering goods from us

  • 4.1 Below, we set out how a legally binding contract between you and us is made.

  • 4.2 You place an order on the site by adding the goods to the basket, proceeding to check out and clicking Place Order Now and inserting your payment details via PayPal or payment card. Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting the order to us.

  • When you place your order at the end of the online checkout process (i.e. when you click on the Place Order Now button), we will acknowledge it by an automated email. This acknowledgement does not, however, mean that your order has been accepted. Only once all details are verified and correctly filled in by the buyer, we have confirmed your order is in stock, receipt of payment has been confirmed, and fraud checks have been satisfactorily completed has your order been accepted.

    • 4.2.1 We may contact you to say that we do not accept your order. This is typically for the following reasons:

      • the goods are unavailable;
      • we cannot authorise your payment;
      • you are not allowed to buy the goods from us;
      • we are not allowed to sell the goods to you;
      • you have ordered too many goods; or
      • there has been a mistake on the pricing or description of the goods.
    • 4.2.2 We will only accept your order when we email you to confirm this (Dispatch Email). At this point:

      • a legally binding contract will be in place between you and us; and
      • we will dispatch the goods to you
    • 4.3 If you are under the age of 18 you may not buy any goods from the site.


5 Right to cancel this contract

  • 5.1 You have the right to cancel this contract within 14 days of delivery of the goods without giving any reason.

  • 5.2 The cancellation period will expire after 14 days from the day you have received the goods.

  • 5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. an email).

  • Returns forms are provided with all orders, if it is missing please email us for the form to be sent to you.

  • 5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

  • 5.5 You must take reasonable care of the goods while they are in your possession and make sure they are returned new, unused and with the Security and all other tags still attached to them and in their original, undamaged, unworn form.


6 Effects of cancellation

  • 6.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

  • 6.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

  • 6.3 We will make the reimbursement without undue delay, and not later than:

    • 6.3.1 14 days after the day we received back from you any goods supplied; or

    • 6.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    • 6.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

  • 6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

  • 6.5 If you have received goods:

    • 6.5.1 we will collect the goods not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you arrange collection of the goods before the period of 14 days has expired.

    • 6.5.2 we will not bear the cost of returning the goods; you would be required to send the goods back to us. Your local post office would be usually the best option.

    • 6.5.3 you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


7 Refunds

  • 7.1 If you are not entirely satisfied with your goods we are happy to offer a returns service for any goods purchased within 14 days of receipt by you, provided they are returned new, unused and with all the tags still attached to them and in their original, undamaged form and accompanied with proof of purchase. If the goods are not returned in this condition we may not be able to accept the return.

  • 7.2 For any returns please the Returns Form provided

  • 7.3 Provided your goods comply with 7.1 and are accepted for refund we will refund you within 14 working days of receipt of your returned goods using the same means of payment as you used for the initial transaction.


8 Delivery

  • 8.1 We work with our logistics partners, who arrange delivery of our goods to you via a number of different delivery couriers.

  • 8.2 The estimated date and time window for delivery of the goods is set out in the Checkout.

  • 8.3 If something happens which:

    • 8.3.1 is outside of our control; and

    • 8.3.2 affects the estimated date of delivery; we will let you have a revised estimated date for delivery of the goods.

  • 8.4 Delivery of the goods will take place when we deliver them to the address that you gave to us.

  • 8.5 We may not be able to deliver the goods if we are unable to properly identify you.

  • 8.6 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

    • 8.6.1 let you know;

    • 8.6.2 cancel your order; and

    • 8.6.3 give you a refund.

  • 8.7 If nobody is available to take delivery, please contact us using the contact details at the top of this page.

  • 8.8 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

  • 8.9 We may deliver your goods in instalments if they are ready for delivery at different times.


9 Payment

  • 9.1 We accept payment via PayPal (our “Payment Partners”) or by credit or debit card, which you can select when you are at the checkout.

  • 9.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us or our Payment Partners.

  • 9.3 Your credit card or debit card will be charged when your order is confirmed.

  • 9.4 For our Payment Partner’s terms and conditions please click here

  • 9.5 If your payment is not received by us or our Payment Partner and you have already received the goods, you:

    • 9.5.1 must pay for such goods within 14 days; or

    • 9.5.2 must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.

  • 9.6 If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

  • 9.7 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period.

  • 9.8 The price of the goods:

    • 9.8.1 May be in (GBP, USD, AUD, EUR)

    • 9.8.2 includes VAT at the applicable rate; and

    • 9.8.3 does not include the cost of:

      • delivering the goods unless you select the standard delivery option
      • any customs, importation or other tax applicable outside of the UK, which you may be required to pay before you receive your goods.


10 Nature of the goods

  • 10.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

    • 10.1.1 are of satisfactory quality;

    • 10.1.2 are fit for purpose;

    • 10.1.3 match the description, sample or model; and

    • 10.1.4 are installed properly

  • 10.2 We must provide you with goods that comply with your legal rights.

  • 10.3 The packaging of the goods may be different from that shown on the site.

  • 10.4 While we try to make sure that:

    • 10.4.1 all weights, sizes and measurements set out on the site are as accurate as possible, this is not guaranteed

    • 10.4.2 the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

  • 10.5 Any goods sold:

    • 10.5.1 at discount prices;

    • 10.5.2 as remnants; or

    • 10.5.3 as substandard;

  • will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

  • 10.6 If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:

    • 10.6.1 we will let you know if we intend to do this but this may not always be possible; and

    • 10.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.


11 Faulty goods

  • 11.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please contact us using the contact details

  • 11.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’).


12 End of the contract

  • If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.


13 Limit on our responsibility to you

  • 13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

    • 13.1.1 losses that:

      • were not foreseeable to you and us when the contract was formed; or
      • that were not caused by any breach on our part;
    • 13.1.2 business losses; and

    • 13.1.3 losses to non-consumers.


14 Disputes

  • 14.1 We will try to resolve any disputes with you quickly and efficiently.

  • 14.2 If you are unhappy with:

    • 14.2.1 the goods;

    • 14.2.2 our service to you; or

    • 14.2.3 any other matter;

  • please contact us as soon as possible.

  • 14.3 If you want to take court proceedings, the courts of England and Wales will have exclusive jurisdiction in relation to this contract.

  • 14.4 The laws of England and Wales will apply to this contract.


15 Third party rights

  • No one other than a party to this contract has any right to enforce any term of this contract.


16 Other Important Terms

  • Closing down Sale

Enter code MIMII50 at checkout to save 50% off website prices. The code cannot be used on delivery charges, remains our property, and is not transferable. There is no cash alternative. MIMII London reserves the right to modify or cancel this promotion at any time without notice. All sale items are subject to availability and stock quantities. All sales are final and non refundable. Standard delivery is the only service used during the sale to manage arrival expectations.